Infinisimo Provider Agreement

1. Role of the Provider

The provider is the service supplier for services offered and booked through Infinisimo. The provider performs the service and remains responsible for service quality, legality, safety, performance, availability, cancellations, no-shows, communication with customers, and any helpers or subcontractors used for the service.

The provider is responsible for keeping profile, listing, availability, price, service, and contact information accurate and not misleading.

2. Role of Infinisimo

Infinisimo operates the marketplace platform and provides booking, communication, invoice and payment workflow, support tools, notifications, reminders, and technical infrastructure.

Infinisimo is not the booked-service provider, not the seller of the provider service, not the creditor of the provider service fee, and not a court, arbitrator, service guarantor, debt collector, or final legal decision-maker. Infinisimo does not decide service issues between customers and providers.

3. Provider Status, Eligibility, and Compliance

The provider is responsible for legal capacity to offer the service and for complying with applicable laws, professional rules, licensing, qualifications, permits, insurance, safety obligations, and local requirements where applicable.

The provider is responsible for accurately declaring and maintaining legal or commercial status where Infinisimo requests or displays this information. The provider remains responsible for tax status, business status, and any required registrations even if the platform provides technical fields or display tools.

4. Standard Booking Conditions

The provider authorizes Infinisimo to present customer-facing standard booking conditions for bookings made through the platform. Those standard booking conditions apply to customer-provider bookings unless provider-specific or category-specific conditions are clearly displayed to the customer before booking.

The provider must not publish listing terms that contradict mandatory law, the customer-facing booking flow, or the platform rules shown before booking.

5. Completion, Customer Issues, Reconfirmation, and Invoice Eligibility

After performing the service, the provider may mark the booking as completed. The customer may confirm completion or notify the provider of an issue through the platform.

If the customer notifies the provider of an issue through the platform, the provider handles the customer service issue directly. After reviewing, responding to, or addressing the issue, the provider may mark the booking as completed again when it is ready for customer review. The customer may then confirm completion or notify the provider of an issue again.

The provider cannot issue an invoice while the relevant booking or order is disputed or unaccepted. A completion notice, including a renewed completion notice after an issue report, does not by itself create payment eligibility. Customer inactivity does not create acceptance or payment eligibility.

The provider must not misuse reconfirmation to pressure customers. Infinisimo provides the workflow and communication tools but does not decide the service issue.

6. Multi-Slot Orders and One-Invoice Rule

Multi-slot orders are invoiced as one order. The provider may issue the invoice only after the customer has accepted all included slots or services.

There are no partial invoices inside one existing order. If separate invoicing is required, the provider should coordinate with the customer before confirming and ask the customer to submit separate booking requests.

7. Invoice Authority

The provider is the invoice issuer and creditor of the provider service fee. Where a provider service fee becomes payable, it is owed to the provider.

Infinisimo may technically generate, display, deliver, and store invoices, route payment links, send reminders, and record payment status on behalf of the provider. Infinisimo does not become creditor of the provider's service claim unless a separate explicit legally valid assignment exists.

8. Commission and Fee Basis

The default provider-side platform fee is 5% for platform-processed provider invoices unless a different agreed or promotional rate applies.

The current standard fee basis is the net invoice subtotal for platform-processed provider invoices. Infinisimo may calculate, reserve, or collect the platform fee from processed payments where technically supported by the payment flow. Do not rely on any fee category, discount, promotion, or referral benefit unless it is shown or agreed for the relevant transaction.

9. Stripe Connect and Payment Model

Where platform payment processing is enabled, the provider uses Stripe Connect or another connected payment-provider account required by Infinisimo. The provider must complete payment-provider onboarding and keep payment account information current.

Stripe Checkout or payment links may be used for customer payment after invoice issuance where enabled. Stripe terms, fees, restrictions, and onboarding requirements apply separately. No service payment is collected when a booking request is sent. Infinisimo does not hold customer funds or payments as a neutral third party and does not run an account where service payments are held for later release.

10. Stripe Fees, Refunds, Chargebacks, and Negative Balances

The provider is responsible for payment-provider fees, chargebacks, dispute fees, failed payments, provider-agreed, legally required, payment-provider-required, or chargeback-related refunds concerning provider services where a payment has already been made, negative balances, and cooperation with evidence or information requests where applicable and legally permitted.

Where no payment has been made, the appropriate action may be invoice cancellation, invoice correction, or keeping invoice/payment unavailable rather than issuing a refund.

Infinisimo may reverse, offset, withhold, or recover amounts where technically and legally permitted. Infinisimo does not promise automated refund tooling or platform adjudication of service disputes.

11. Taxes, VAT, and Reporting

The provider is responsible for tax status, VAT status, tax registration, correct invoice information, tax filings, and accurate tax declarations.

The provider must provide accurate tax, identity, and payment data and must cooperate with legally required reporting such as DAC7, PStTG, or comparable reporting obligations where applicable.

12. Listings, Content, and Prohibited Conduct

The provider must not offer unlawful, misleading, unsafe, discriminatory, abusive, infringing, fake-review, payment-bypass, or unlicensed regulated services or content.

The provider remains responsible for profile, listing, service, image, price, availability, and communication content.

13. Ranking and Visibility

Infinisimo may rank, sort, filter, or display providers and services using factors implemented in the platform, including category or service relevance, selected services or work type, price and selected price ordering, location or distance where available, availability, provider-profile creation date when a recency sort is selected, service data, and technical eligibility for the requested flow.

Infinisimo may adjust visibility, listing access, or availability for safety, legal, quality, fraud-prevention, policy, payment-risk, or technical reasons. Infinisimo does not promise any fixed ranking position or continuous visibility.

14. Restrictions, Suspension, and Termination

Infinisimo may restrict, suspend, or terminate provider access, listings, bookings, payments, payout-related functions, or account features for reasons including fraud, safety risk, illegal services or content, user harm, Terms breach, payment abuse, chargebacks, Stripe or payment-account issues, identity or tax failure, inaccurate provider status, or failure to cooperate with support, legal, tax, or payment processes.

Infinisimo may provide notice or an opportunity to clarify where appropriate. Urgent fraud, safety, legal, security, or payment-risk cases may require immediate action.

15. Provider Complaints and Contact

The provider may contact Infinisimo support about restrictions, account status, payout or payment issues, ranking or visibility questions, legal, identity, tax, or payment verification, onboarding issues, and Provider Agreement questions.

Support tools do not replace professional legal, tax, accounting, or regulatory advice.

16. Changes to the Provider Agreement

Infinisimo may update the Provider Agreement. Material changes may apply prospectively where appropriate, and the provider may need to accept the updated Provider Agreement before continuing provider actions.

17. Data Access After Restriction or Termination

After restriction, suspension, or termination, the provider may access relevant account, order, invoice, payout, or tax-related data where legally and technically possible, subject to privacy, security, fraud prevention, legal retention, payment-provider requirements, and the rights of other users.