Infinisimo Provider Agreement

1. Role of the Provider

The provider is the service supplier for services offered and booked through Infinisimo. The provider performs the service and remains responsible for service quality, legality, safety, performance, availability, cancellations, no-shows, communication with customers, and any helpers or subcontractors used for the service.

The provider is responsible for keeping profile, listing, availability, price, service, and contact information accurate and not misleading.

2. Role of Infinisimo

Infinisimo operates the marketplace platform and provides booking, communication, invoice and payment workflow, support tools, notifications, reminders, and technical infrastructure.

Infinisimo is not the booked-service provider, not the seller of the provider service, not the creditor of the provider service fee, and not a court, arbitrator, service guarantor, debt collector, or final legal decision-maker. Infinisimo does not decide service issues between customers and providers.

3. Provider Status, Eligibility, and Compliance

The provider is responsible for legal capacity to offer the service and for complying with applicable laws, professional rules, licensing, qualifications, permits, insurance, safety obligations, and local requirements where applicable.

The provider is responsible for accurately declaring and maintaining legal or commercial status where Infinisimo requests or displays this information. The provider remains responsible for tax status, business status, and any required registrations even if the platform provides technical fields or display tools.

4. Standard Booking Conditions

The provider authorizes Infinisimo to present customer-facing standard booking conditions for bookings made through the platform. Those standard booking conditions apply to customer-provider bookings unless provider-specific or category-specific conditions are clearly displayed to the customer before booking.

The provider must not publish listing terms that contradict mandatory law, the customer-facing booking flow, or the platform rules shown before booking.

5. Completion, Customer Issues, Reconfirmation, and Invoice Eligibility

After performing the service, the provider may mark the booking as completed. The customer may confirm completion or notify the provider of an issue through the platform.

If the customer notifies the provider of an issue through the platform, the provider handles the customer service issue directly. After reviewing, responding to, or addressing the issue, the provider may mark the booking as completed again when it is ready for customer review. The customer may then confirm completion or notify the provider of an issue again.

The Order cannot be invoiced while a disputed or unaccepted Booking remains included. A completion notice, including a renewed completion notice after an issue report, does not by itself create payment eligibility. Customer inactivity does not create acceptance or payment eligibility.

The provider must not misuse reconfirmation to pressure customers. Infinisimo provides the workflow and communication tools but does not decide the service issue.

When available, ‘Cancel without charge’ allows the provider to cancel an eligible scheduled Booking without charging its agreed service remuneration. ‘Waive charge’ allows the provider to give up the agreed service remuneration for an eligible completed or disputed, unaccepted Booking. The Booking is then shown as ‘Not included in invoice’. Under the applicable standard booking conditions, using ‘Waive charge’ permanently extinguishes the provider’s claim to that agreed service remuneration. The provider must not invoice or otherwise seek it through or outside the platform. Neither action is a refund, credit note, customer acceptance, or a decision by Infinisimo about a reported issue. Mandatory customer rights and possible claims arising from non-performance or defective performance remain unaffected.

6. Multi-Slot Orders and One-Invoice Rule

An Order containing multiple Bookings receives at most one Invoice. It may be generated only after the customer has accepted every Booking that is not marked ‘Not included in invoice’. Generation may be triggered when the provider requests payment or when the customer selects ‘Pay now’. Both paths create the same provider Invoice, which contains only those accepted Bookings.

Using ‘Cancel without charge’ or ‘Waive charge’ does not create a partial Invoice. If every Booking is marked ‘Not included in invoice’, the Order is canceled without an Invoice. If separate invoicing is required, the provider should coordinate with the customer before confirming and ask the customer to submit separate booking requests.

7. Invoice Authority

The provider is the Invoice issuer and creditor of the agreed service remuneration unless that remuneration has been canceled or waived under the applicable standard booking conditions. Those conditions provide that using ‘Waive charge’ permanently extinguishes the provider’s claim to the agreed service remuneration for that Booking. The provider must not invoice or otherwise seek that remuneration through or outside the platform.

The provider appoints and authorizes Infinisimo as its technical invoicing agent to generate, number, display, deliver, and store Invoices in the provider’s name and on the provider’s behalf. An Invoice may be generated when the provider requests payment or, after all included services are accepted, when the customer selects ‘Pay now’. The customer’s selection merely triggers this provider-authorized process and does not make the customer the Invoice issuer. Infinisimo does not become creditor of the provider’s service claim unless a separate explicit legally valid assignment exists.

8. Commission and Fee Basis

The default provider-side platform fee is 7% for platform-processed provider invoices unless a different agreed or promotional rate applies.

The current standard fee basis is the total provider invoice amount, including any VAT charged by the provider, for platform-processed provider invoices. The platform fee is calculated in cents and rounded to the nearest cent. Infinisimo may calculate, reserve, or collect the platform fee from processed payments where technically supported by the payment flow. Do not rely on any fee category, discount, promotion, or referral benefit unless it is shown or agreed for the relevant transaction.

After each accounting month in which platform commissions were collected, Infinisimo issues one monthly platform commission invoice, makes it available in Finance, and sends it to the email address associated with the provider’s account. The provider consents to electronic delivery and remains responsible for retaining the invoice as required by applicable law.

9. Stripe Connect and Payment Model

Where platform payment processing is enabled, the provider uses Stripe Connect or another connected payment-provider account required by Infinisimo. The provider must complete payment-provider onboarding and keep payment account information current.

Stripe Checkout or payment links may be used for customer payment after invoice issuance where enabled. Stripe terms, fees, restrictions, and onboarding requirements apply separately. No service payment is collected when a booking request is sent. Infinisimo does not hold customer funds or payments as a neutral third party and does not run an account where service payments are held for later release.

10. Stripe Fees, Refunds, Chargebacks, and Negative Balances

The provider is responsible for payment-provider fees, chargebacks, dispute fees, failed payments, provider-agreed, legally required, payment-provider-required, or chargeback-related refunds concerning provider services where a payment has already been made, negative balances, and cooperation with evidence or information requests where applicable and legally permitted.

Where no payment has been made, the appropriate action may be invoice cancellation, invoice correction, or keeping invoice/payment unavailable rather than issuing a refund.

Infinisimo may reverse, offset, withhold, or recover amounts where technically and legally permitted. Infinisimo does not promise automated refund tooling or platform adjudication of service disputes.

11. Taxes, VAT, and Reporting

The provider must select the VAT treatment that accurately reflects whether and how the provider charges VAT. The provider must keep the provider name, the address from General Settings used on invoices, business country, EU VAT ID if supplied, and any provider-entered invoice note accurate and up to date. The Business country is set from the address in General Settings when the Provider Profile and its connected payment account are created. After that, the provider may update the address only within the same country. The Business country cannot be changed in General Settings or the Provider Profile. To operate from another country, the provider must contact Infinisimo support to discuss the available options.

An EU VAT ID is optional in the Provider Profile and is not required to create a provider profile. If added, it may be used for eligible cross-border Business billing and reverse-charge invoices. Providing an EU VAT ID does not guarantee that Business billing or reverse-charge treatment will be available for every booking. Availability depends on the booking, supported services, and the business and VAT information recorded for both parties.

Infinisimo may apply supported VAT and reverse-charge treatment through the platform. The provider remains responsible for applicable VAT registration and reporting obligations and for correcting inaccurate tax or invoice information. Infinisimo does not register invoice series, submit invoices or invoice data to tax authorities, or integrate with country-specific fiscalization or government e-invoicing systems. The provider is responsible for any invoice registration, reporting, fiscalization, statutory archiving and tax-authority submission obligations required by applicable law.

The provider must provide accurate tax, identity, and payment data and must cooperate with legally required reporting such as DAC7, PStTG, or comparable reporting obligations where applicable.

12. Listings, Content, and Prohibited Conduct

The provider must not offer unlawful, misleading, unsafe, discriminatory, abusive, infringing, fake-review, payment-bypass, or unlicensed regulated services or content.

The provider remains responsible for profile, listing, service, image, price, availability, and communication content.

13. Ranking and Visibility

Infinisimo may rank, sort, filter, or display providers and services using factors implemented in the platform, including category or service relevance, selected services or work type, price and selected price ordering, location or distance where available, availability, provider-profile creation date when a recency sort is selected, service data, and technical eligibility for the requested flow.

Infinisimo may adjust visibility, listing access, or availability for safety, legal, quality, fraud-prevention, policy, payment-risk, or technical reasons. Infinisimo does not promise any fixed ranking position or continuous visibility.

14. Restrictions, Suspension, and Termination

Infinisimo may restrict, suspend, or terminate provider access, listings, bookings, payments, payout-related functions, or account features for reasons including fraud, safety risk, illegal services or content, user harm, Terms breach, payment abuse, chargebacks, Stripe or payment-account issues, identity or tax failure, inaccurate provider status, or failure to cooperate with support, legal, tax, or payment processes.

Infinisimo may provide notice or an opportunity to clarify where appropriate. Urgent fraud, safety, legal, security, or payment-risk cases may require immediate action.

15. Provider Complaints and Contact

The provider may contact Infinisimo support about restrictions, account status, payout or payment issues, ranking or visibility questions, legal, identity, tax, or payment verification, onboarding issues, and Provider Agreement questions.

Support tools do not replace professional legal, tax, accounting, or regulatory advice.

16. Changes to the Provider Agreement

Infinisimo may update the Provider Agreement. Material changes may apply prospectively where appropriate, and the provider may need to accept the updated Provider Agreement before continuing provider actions.

17. Data Access After Restriction or Termination

After restriction, suspension, or termination, the provider may access relevant account, order, invoice, payout, or tax-related data where legally and technically possible, subject to privacy, security, fraud prevention, legal retention, payment-provider requirements, and the rights of other users.