Infinisimo Terms of Use

1. Role of the Platform

Infinisimo operates as an intermediary marketplace. We provide the technical platform that enables customers to discover service providers, request bookings, and (where applicable) pay providers. Services are performed by independent providers, not by Infinisimo.

Providers are solely responsible for the quality, legality, safety, and performance of the services they offer and deliver. Infinisimo does not guarantee service outcomes and is not a party to the service contract except where mandatory consumer law requires.

2. Booking Lifecycle

Bookings reserve a time slot with a provider. The platform uses the following lifecycle concepts:

3. Cancellations

Cancellations may be allowed only within the applicable cancellation window. By default, the platform uses:

• Cancellation window: 24 hours before the booking start time (default).

Specific cancellation terms may also depend on the provider, the service category, and any mandatory consumer law.

4. Confirmations, Disputes, and Deadlines

The platform uses deadline defaults to keep bookings, confirmations, payments, and disputes predictable:

• Service action deadline (confirm or dispute): 5 days (default).
• Payment deadline (pay or dispute after confirmation): 5 days (default).
• Auto-confirm after completion: 5 days (default).
• Dispute window after service completion: 14 days (default).

If a dispute is raised, the platform may request information from both parties and apply platform workflows. Providers and customers remain responsible for cooperating in good faith.

5. Payments and Platform Fee

Where the platform supports payments, payments are processed to the provider. The platform may charge a commission and/or fees for providing marketplace and payment infrastructure.

• Default platform commission rate: 5.00% (derived from 500 bps).

Taxes (including VAT) are handled according to applicable rules and the provider’s tax status. Providers are responsible for issuing any required invoices/receipts and complying with tax obligations.

6. Prohibited Use

• Fraud, chargeback abuse, or misrepresentation.
• Harassment, threats, or unlawful conduct.
• Attempts to bypass platform payments where applicable.

7. Support

For platform-related issues, contact Infinisimo support. For service execution issues, the primary counterpart is the provider, except where platform dispute workflows apply.