Infinisimo Terms of Use

1. Role of the Platform

Infinisimo operates as an intermediary marketplace. We provide the technical platform that enables customers to discover service providers, request bookings, and (where applicable) pay providers. Services are performed by independent providers, not by Infinisimo.

Providers are solely responsible for the quality, legality, safety, and performance of the services they offer and deliver. Infinisimo does not guarantee service outcomes and is not a party to the service contract except where mandatory consumer law requires.

2. Booking Lifecycle

Bookings reserve a time slot with a provider. The platform uses the following lifecycle concepts:

3. Cancellations

Cancellations may be allowed only within the applicable cancellation window. By default, the platform uses:

• Cancellation window: 24 hours before the booking start time (default).

Specific cancellation terms may also depend on the provider, the service category, and any mandatory consumer law.

4. Confirmations, Disputes, and Deadlines

The platform uses deadline defaults to keep bookings, confirmations, payments, and disputes predictable:

• Service action deadline (confirm or dispute): 5 days (default).
• Payment deadline (pay or dispute after confirmation): 5 days (default).
• Auto-confirm after completion: 5 days (default).
• Dispute window after service completion: 14 days (default).

If a dispute is raised, the platform may request information from both parties and apply platform workflows. Providers and customers remain responsible for cooperating in good faith.

5. Payments and Platform Fee

Where the platform supports payments, payments are processed to the provider. The platform may charge a commission and/or fees for providing marketplace and payment infrastructure.

• Customer fee policy: customers pay the booking total shown at checkout (including any applicable taxes). Infinisimo does not add a separate customer-facing platform fee at this time unless explicitly shown before payment.
• Default platform commission rate: 5.00% (derived from 500 bps). Promotional, campaign-specific, or negotiated commission rates may apply to eligible providers or transactions as separately communicated and reflected at checkout/invoice creation.
• Provider fee policy: providers (tenants) authorize Infinisimo and Stripe to collect applicable platform commission and Stripe processing fees from platform-processed payments. In Stripe, these can appear as an application fee (platform) and Stripe processing fees.
• Referral-based campaigns may require referral attribution data to determine eligibility.
• Platform payments are currently supported in EUR only. Payment availability, supported payment methods, and currency support may depend on the provider's connected payment account setup. If EUR is not supported for a provider's account, platform payments may be unavailable for that provider.
• Platform payments are processed via Stripe where enabled.
• Payment handling and redirects: the payment step is hosted by Stripe Checkout where enabled. Stripe fee schedules and classifications are set by Stripe and may vary by payment method, card region, and account setup, and may change over time.
• VAT registration on the platform is available for EU providers only, and EU VAT IDs may be validated. Providers remain responsible for tax compliance and issuing required invoices/receipts.

Taxes (including VAT) are handled according to applicable rules and the provider's tax status. Providers are responsible for issuing any required invoices/receipts and complying with tax obligations.

Refunds and disputes. Payments processed through the platform may be refunded by the provider or by Infinisimo on the provider's behalf as part of platform support or dispute workflows. Refunds are issued against the provider's connected payment account balance. Application fees charged by the platform are refunded only if explicitly reversed. Stripe processing fees may be non-refundable according to Stripe's policies. Providers remain responsible for refunds, disputes, and related payment obligations associated with their services.

6. Prohibited Use

• Fraud, chargeback abuse, or misrepresentation.
• Harassment, threats, or unlawful conduct.
• Attempts to bypass platform payments where applicable.

7. Support

For platform-related issues, contact Infinisimo support. For service execution issues, the primary counterpart is the provider, except where platform dispute workflows apply.